At “artact.in,” we want you to be completely satisfied with your purchase. We understand that sometimes, despite our best efforts, a product may not meet your expectations. This Refund and Return Policy outlines the guidelines and procedures for refunds and returns to ensure a smooth and hassle-free experience for our valued customers.

1. Eligibility for Returns: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Additionally, the return must be initiated within the specified timeframe, which is usually within 3 days of receiving the product.

2. Non-Returnable Items: Certain items are not eligible for return due to hygiene or safety reasons. These may include but are not limited to personal care products, perishable goods, intimate apparel, and customized or made-to-order items. Please check the product description or contact our customer support team to confirm if an item is eligible for return.

3. Return Process: To initiate a return, please follow these steps: – Contact our customer support team within the specified timeframe and provide the necessary details, including your order number, product details, and reason for return. – Our team will assess your request and provide you with instructions on how to proceed. – Carefully package the product in its original packaging, ensuring it is adequately protected to prevent damage during transit. – Ship the package back to us using a reliable courier service. We recommend opting for a service that provides tracking and insurance for your peace of mind. – Once we receive the returned product and verify its condition, we will process the refund or exchange as per your preference.

4. Refund Options: We offer two refund options: – Store Credit: You can choose to receive the refund amount as store credit, which can be used for future purchases on “artact.in.” Store credits do not have an expiration date and can be used partially or in full for any product on our platform. – Original Payment Method: If you prefer, we can issue a refund directly to your original payment method. Please note that the refund amount may take some time to reflect in your account, depending on your bank or payment provider.

5. Refund Processing Time: Once we receive the returned product and verify its condition, we will initiate the refund process. The refund processing time may vary depending on the payment method and bank processing times. Generally, refunds are processed within 7-14 business days from the date of receiving the returned product.

6. Return Shipping Costs: If the return is due to our error or a defective product, we will bear the return shipping costs. However, if the return is due to a change of mind or any other reason not attributable to us, the customer is responsible for the return shipping costs.

7. Damaged or Defective Products: In the unlikely event that you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, as per your preference.

8. Exchange Policy: If you wish to exchange a product for a different size, color, or variant, please contact our customer support team. We will guide you through the exchange process and help you find a suitable replacement based on availability.

9. Cancellation Policy: If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible. We will assess the status of your order and process the cancellation if it is still feasible. However, if the order has already been shipped, the return policy will apply.

10. Customer Support: Our dedicated customer support team is available to assist you with any queries or concerns regarding refunds and returns. You can reach out to us via phone, email, or live chat, and we will be happy to help you navigate the process and address your concerns.

Please note that this Refund and Return Policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated on any modifications or additions.

At “artact.in,” we value your satisfaction and strive to provide a seamless shopping experience. We appreciate your trust in us and look forward to serving you with the highest level of customer service.